Refund Policy of Batour.Net

Overview

Batour.Net, a provider of private tours and activities, is committed to ensuring the satisfaction of our customers. This refund policy outlines the circumstances under which refunds will be issued.

Booking and Payment

All tours require full payment or a minimum deposit of 50% at the time of booking. Payments can be made through the methods specified on our website, https://batour.net/.

Cancellation by the Customer

• You can cancel up to 24 hours in advance of the experience for a full refund.
• For a full refund, you must cancel at least 24 hours before the experience’s start time.
• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 24 hours before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.

Cancellation by the Company

Batour.Net reserves the right to cancel a tour due to weather conditions, insufficient bookings, or other unforeseen circumstances. In such cases, customers will receive a full refund.

No-Show Policy

No refund will be issued if a customer fails to show up for a tour. The full payment will be charged.

Force Majeure

In circumstances beyond our control, such as natural disasters, political unrest, or a pandemic, we will refund customers fully.

Insurance

We strongly recommend that customers have travel insurance. Some tours may require proof of insurance.

Complaints Procedure

If you have any complaints, please visit the information menu on our website for details on how to complain.

Changes to the Policy

Batour.Net reserves the right to change this refund policy at any time. Any changes will be posted on our website and, where appropriate, notified to customers by email.

Legal Jurisdiction

The laws of Indonesia govern this refund policy. Any disputes will be resolved in the courts of Indonesia.

Contact Us

If you have any questions about this refund policy, please contact us at cs@batour.net or our office at Jl. Bukit Selat, Songan A, Kec. Kintamani, Kabupaten Bangli, Bali, Indonesia, 80652.