FAQS

Embark on an incredible journey with our tour and travel company! Follow these simple steps to make your dream vacation a reality:

1. Choose Tour Package: Explore our wide range of enticing tour packages, each designed to cater to different interests and preferences. From adventurous treks to cultural excursions, we have something for everyone.

2. Select Date and Number of Participants: Once you’ve found the perfect tour package, select your preferred date and specify the number of participants joining you on this unforgettable adventure.

3. To secure your spot on the tour, click the ‘Book Now’ button. This will initiate the booking process. Please note that we require either full payment or a minimum deposit of 50% at the time of booking. Our user-friendly booking system is designed to provide you with a seamless experience, making reserving your tour straightforward and efficient.

4. Fill in Participant Information Details: Provide us with the necessary information about yourself and your fellow travelers. This helps us personalize your experience and ensure a smooth journey.

5. Complete Payment: We offer secure online payment options for convenience and peace of mind. Choose your preferred payment method and complete the transaction effortlessly.

6. Congratulations! Your tour is now confirmed. You’ll receive a confirmation email with all the essential details to prepare you for an unforgettable experience.

We accept various payment methods to provide convenience and flexibility for our customers. You can choose to pay for your tour booking using the following methods:

1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Provide your card details during the booking process, and our secure payment gateway will process the transaction.

2. Online Payment Platforms: We also offer the option to pay through popular online payment platforms such as PayPal or any other secure online payment service integrated into our website. This allows you to make the payment using your preferred online payment account.

3. Bank Transfers: If you prefer to make a bank transfer, we can provide you with our bank account details. Please note that bank transfers may require additional processing time, and any associated transfer fees are the customer’s responsibility.

During the booking process, you can select your preferred payment method and follow the instructions provided. Our system is designed to ensure the security and confidentiality of your payment information, providing you with a safe and reliable payment experience.

Please get in touch with our customer service team if you have any specific inquiries or require further assistance regarding payment methods. We are here to assist you and make the payment process as smooth as possible.

Certainly! We are pleased to offer the flexibility of arranging a pick-up from one location and drop-off at another. We understand your travel plans may require such arrangements, and we are here to assist you.

To ensure a smooth and hassle-free experience, please let us know in advance if you would like to be picked up from a different location than your intended drop-off point. This information is crucial for making the necessary arrangements and ensuring that our transportation services can adequately cover both locations.

We provide complimentary pick-up services from various locations to make your tour experience convenient and hassle-free. Our free pick-up area covers the following locations:

1. Ubud
2. Gianyar
3. Sanur
4. Denpasar
5. Seminyak
6. Canggu
7. Legian
8. Kuta
9. Tuban
10. Nusa Dua
11. Jimbaran
12. Uluwatu

If you stay in any of these areas, you can take advantage of our complimentary pick-up service. This means that we will arrange to pick you up from your designated location within the abovementioned areas, allowing you to begin your tour quickly and conveniently.

However, please note that our free pick-up service is subject to availability and may have specific limitations within each location. It is always recommended to contact our customer service team or review the specific details provided on our website to confirm if your exact accommodation or location falls within the free pick-up area.

• You can cancel up to 24 hours in advance of the experience for a full refund.
• For a full refund, you must cancel at least 24 hours before the experience’s start time.
• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 24 hours before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.

The tour price includes transportation, entry fees to attractions, a professional tour guide, and meals as mentioned in the tour itinerary. Please refer to the specific tour details for more information.

While not always mandatory, we highly recommend that you have comprehensive travel insurance to cover any unforeseen circumstances that may occur during your trip.

We recommend booking your tour as early as possible to ensure availability. Some of our most popular tours can sell out months in advance.

Packing will depend on the location and the time of year. However, comfortable walking shoes, a hat, sunscreen, and a water bottle are generally recommended. We will provide a more detailed packing list once you have booked your tour.

Many of our tours are suitable for all ages. However, some may require a reasonable level of fitness or have age restrictions. Please check the individual tour details or contact us if you have specific concerns.

Visa requirements depend on your nationality and the country you are visiting. It is your responsibility to check the visa requirements and to apply for any necessary visas.

Yes, all our tours are guided by professional, local guides who are passionate about sharing their knowledge and love for the area.

The safety of our guests is our top priority. In case of extreme weather conditions, we will aim to reschedule the tour. If this isn’t possible, we will provide a full refund.

Batour.Net is located at Jl. Bukit Selat, Songan A, Kec. Kintamani, Kabupaten Bangli, Bali 80652.

Batour.Net packages range from $20 to $75, depending on the type of tour you choose.

Yes, you can contact us at +62 878-4084-7619 for any inquiries or further details.